Not all Carriers are created equally when it applies to redundancy and failover. Last year we chose to add Skyswitch as a new Hosted/SIP Trunking partner due to their proven infrastructure and uptime statistics. We are often asked how we achieve such… Read More
If you haven’t thought about implementing a business SMS solution for your business- you should- as it’s predicted that in the next five years texting a business for assistance will be as prevalent as placing a phone call. You are probably already… Read More
When you are looking for a way to improve your business communications, then Unified Communications as a Service, also known as UCaaS, is one possible solution that can help improve your company’s efficiency, productivity and customer relationships.
Many businesses will attest that their phone system is one of the most critical aspects of their organization. Unanswered calls or outdated communication features could cost your business a new customer or disappoint current clients. Utilizing an IP phone system… Read More
Overview VoIP and Unified Communications (UC) go hand-in-hand but are very different technologies. Voice over IP (VoIP) is a platform or service to make and receive calls over the internet. VoIP technology can be incorporated into a PBX system so… Read More
Advanced call routing is one of the most useful technological innovations that your small business can take advantage of in today’s busy world. Most businesses are familiar with routing calls to Auto Attendants, voicemail, outside numbers, or an after-hours call… Read More
Spending time away from the office will provide a refreshing break, but it should not negatively impact your ability to handle important business calls. Virtual numbers can help.
When your small business is growing, you might switch to VoIP services to help improve customer service and enhance call quality as well. However, there is one symptom of an unstable Internet connection you might not immediately think about, and… Read More