Omni-channel Contact Center functions with 3CX can be managed virtually anywhere, using a mobile device or computer. With the 3CX client and built-in softphone installed on a smartphone, tablet, PC or Mac computer, your contact center agents and supervisors can handle...
Do you find yourself struggling and dreading conference phone calls because of your outdated phone technology? Sometimes, the technology you use in your business conference calls is making the difference between clear and poor communication. The best way to ensure...
Interactive Voice Response, or IVR, is the best way to ensure your customers are getting the most helpful and accurate information about your business. Telecommunications are opening opportunities for businesses to keep up with all of their callers without losing...
Contact centers – and call centers – are not just for organizations that handle thousands of interactions daily, they are also suited for smaller businesses of every type. Contact Center applications often come with, or may be added to, your premises or...
Networking cables can be hard to choose from. Cabling is one of the more complicated areas when learning the basics of networking because there are so many options to choose from. Each have their own advantages and disadvantages. We’ve talked about the...
We’ve already told you why upgrading to a faster network is the best decision you could make for your business. And one of the reasons why is because the Internet of Things, or IoT, is changing the world as we know it. You may have already heard of this...
