Why Small Businesses Should Consider Using Virtual PBX

Small and medium-sized businesses alike can greatly benefit from investing in the use of a virtual PBX for their phone systems.

If you own or run a small business, you’ll hold many duties all at once. One of those responsibilities could be dealing with the office’s telecommunications needs. However, small and medium-sized businesses alike can greatly benefit from investing in the use of a virtual PBX for their phone systems. What should you know about this technology? Keep reading to find out more.

Benefits of Virtual PBX

Any small business needs as many advantages as they can make use of – and a virtual PBX setup has several benefits that can boost your business. For instance, consider how virtual PBX provides the following perks:

Affordability: Virtual PBX is highly affordable, and small business owners tend to value that affordability because of the lower budgets and fewer resources available to them.

Scalability: When your company grows or begins to expand, you can also increase, or scale up, the amount of service you will receive accordingly.

Establishing Reputation: With a virtual PBX system in place, you’ll rarely miss a call. Whenever your customers call, you can reply right away and not leave them waiting to talk to a real person instead of a phone tree. When customers or clients are left on hold for too long when they have a problem or question, they will grow impatient. Don’t let that happen to your business. Voicemail capabilities, mobile smartphone extensions, and auto-answering can help expedite the process.

Other Factors

What other factors help determine if your business can benefit from switching to a virtual PBX system?

The Size of Your Business: Small businesses are the ideal customer of virtual PBX systems for a number of reasons. The primary reason is that you can deploy enterprise grade phone system features at a fraction of the cost, thus increasing your business’s aura of professionalism while impressing your clients and customers despite your small number of employees. Virtual phone systems are budget friendly, which is ideal for small companies because you pay a monthly fee that includes your phone service, phone system applications, and equipment, rather than owning and maintaining your own PBX system. Virtual phone systems also provide online PBX management tools so you can make changes to your phone system without having to call your provider.

Remote Workers: A virtual PBX system is an excellent solution if your company relies on an extensive network of remote workers. These workers can complete their tasks off-site or away from the home office, but can still stay connected by use of a VoIP office telephone, mobile applications, integrated video/web conferencing, and softphones with presence and chat functions.

Consider Upgrading to a Virtual PBX System with ACC Telecom

ACC Telecom provides voice communication and cloud-based solutions tailored to the needs of your business. We have over 38 years of experience in the telecommunications industry and pride ourselves on offering customers top-notch service and affordable prices. To get a quote or learn more about how we can help your business grow, give us a call at 410-995-0101. For more interesting articles and tips, follow us on social media on Facebook, Twitter, LinkedIn, YouTube, and Google+.


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