5 Advantages of Cloud Phone Systems

If you haven’t considered switching to cloud phone systems before, 2018 might be the right time to do so.

Winter weather can cause all sorts of havoc with your business’s phone systems. If you haven’t considered switching to cloud phone systems before, 2018 might be the right time to do so. After all, cloud phone systems can ensure your company is easy to reach even in the worst snowstorm. Here are five advantages of cloud phone systems.

Call Routing

One major advantage of choosing cloud phone systems is the ability to use call routing. An auto attendant helps manage all incoming calls. You won’t have to worry about a lack of professionalism when you have call routing enabled. Every call can be answered and redirected to the relevant party. If your employees are currently away from the office, then they can still be reached. Also, if your system needs upgrades, cloud phones can still provide uninterrupted service.

Call Forwarding

With call forwarding, any call can be transferred automatically. Any device can be connected to this aspect of the cloud phone system, meaning even if the person receiving the call isn’t in, they won’t miss it or let it go to voicemail. Calls can also be sent to more than one employee, whether or not they are in the office at the moment.

Outbound Calling

Whether your employees need to work remotely due to some external circumstance (such as a doctor’s appointment or a blizzard preventing them from leaving the house) outbound calling will allow them to place business calls from home displaying only their work number or extension, not their cell or home number. System users can utilize their business mobile app or softphone to place calls; there is no need to access the phone on their desk.

Virtual Numbers

Virtual numbers work by automatically redirecting a call to a particular receiver: either a desk phone or a smartphone. Any missed calls, as unlikely as they are, will go to voicemail. The voicemail system will have a cheerful greeting for any incoming calls, and using a virtual number is a smart choice to deal with downtime during the holidays, or to highlight special events your company is hosting and promoting.

Disaster Recovery

We’ve previously touched on the importance of disaster recovery. Power outages can cause you to lose track of critical information about customers and prevent you from providing the excellent customer service you’ve come to be known for; however, with the right disaster recovery plan in place, you’ll never have to worry about losing important phone calls.

Cloud Phone Systems from ACC Telecom

ACC Telecom provides voice communication and cloud-based solutions tailored to the needs of your business. We have over 38 years of experience in the telecommunications industry and pride ourselves on offering customers top-notch service and affordable prices. To get a quote or learn more about how we can help your business grow, give us a call at 410-995-0101. For more interesting articles and tips, follow us on social media on Facebook, Twitter, LinkedIn, YouTube, and Google+.


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