business SMS

Text Messaging Benefits for Customer Support

Jan 30, 2025 | Blog

Top 5 Benefits of Implementing SMS Text Messaging as a Customer Support Channel As technology evolves, our methods of communicating with clients should evolve too.  Phone calls, email, and even web chat services are still appropriate and useful, but no other...

Business Messaging Stats

May 24, 2024 | Blog

Business Messaging Stats The stats are in! No other communications channel comes close to competing with the engagement levels of business SMS messaging. SMS / MMS text messaging is rapidly becoming the preferred communications method for business and consumers...

SMS Text Messaging 10DLC/A2P Explained

Oct 1, 2021 | Blog

10DLC / A2P SMS Compliancy Overview     The Goal is to Stop Spam Messaging Fueled by the nuisance surrounding excessive spam calls and emails, the wireless carrier industry and Mobile Network Operators (MNOs) have developed important compliancy guidelines...

How to Use Business SMS for Customer Service and Support

Sep 27, 2019 | Blog

Endless prompts, long hold times, department transfers and multiple explanations leave customers frustrated, angry, and (gasp!) ready to contact the competition.  In our digital age, customers expect fast, easy support and customer service. The tired model of calling...

Q&A: Business SMS Text Messaging

Apr 11, 2019 | Blog, Business SMS

Business SMS Text Messaging “Change is inevitable. Except from a vending machine.” –Robert C. Gallagher   It’s time to consider a change to your communications by implementing a Business SMS Text Messaging solution.  Allowing customers to...