Oct 12, 2016 | Blog, Call Center, Contact Center, Mobility
Toshiba’s UCedge mobile app now enables agents and supervisors to manage customer calls and Contact Center functions from virtually anywhere, using a mobile device or computer. With the UCedge client and built-in softphone installed on a smartphone, tablet, PC...
Sep 27, 2016 | Blog, Call Center, Contact Center
Contact centers – and call centers – are not just for organizations that handle thousands of interactions daily, they are also suited for smaller businesses of every type. Contact Center applications often come with, or may be added to, your premises or...