Jun 29, 2017 | Blog, Business, Cloud, Phone Systems, SIP Trunking, VOIP
MOS= Mean Opinion Score for VoIP Testing Mean Opinion Score or MOS assigns a score (1.0-5.0) to indicate Voice over IP call quality after it is transmitted and compressed using codecs. The result is a measurement that is useful in predicting VoIP call...
Jun 28, 2017 | Blog, Business, Cloud, Phone Systems, SIP Trunking, VOIP
Multiprotocol Label Switching (MPLS) MPLS is a technique for carrying data from one network node to the next by using short path labels rather than long network addresses, avoiding complex lookups in a routing table. MPLS is less complex, more secure, and...
Jun 28, 2017 | Blog, Business, Cloud, Phone Systems, SIP Trunking, VOIP
VoIP, QoS & Your Network With the explosion of Voice over IP (VoIP) technology, companies of all sizes are taking advantage of the organizational benefits of utilizing their existing data network by adding voice communications and IP links between sites and remote...
Jun 1, 2017 | Blog, Business, Cloud, Phone Systems, SIP Trunking, VOIP
Disaster Recovery allows businesses to continue to receive incoming phone calls in the event of a disaster, such as a power outage or PBX system failure. The Disaster Recovery feature is pre-programmed during installation so it automatically activates when it...
May 8, 2017 | Blog, Business, Call Center
Your call may be recorded for training purposes. You’ve probably heard this before, while contacting some form of call center. It can seem intimidating, at first–callers might be caught off-guard by the statement. However, call recording actually makes...
May 1, 2017 | Blog, Business, Unified Communications
Your business relies on technology–there’s no doubt you’re using technology such as softphones, emails and conference calls because it makes your life easier. However, there are still a sizable number of business owners that believe using too much...
