Cloud-based “Hosted” VoIP Phone System
FULL-FEATURED HOSTED PHONE SYSTEM + NATIONWIDE CALLING FOR ONE MONTHLY COST
STARTING AT $17.50/USER
ACC Telecom’s 3CX Cloud-based “Hosted” VoIP Phone System is an affordable, all-inclusive, and reliable telecommunications solution that utilizes your existing bandwidth to deliver advanced PBX features, redundancy, and VoIP phone service. Specifically designed for businesses seeking robust unified communication features without having to own or maintain an office phone system, organizations are attracted to the flexibility of paying a recurring monthly service fee based on size and usage.
Video: 3CX- The Future of Communications Today
Features and Applications
Provide your valuable customers with quality assurance by utilizing our full-blown Contact Center, Call Recording, and Automatic Distribution (ACD) software. Managers will appreciate the detailed statistical reports on activity and performance for each agent or per queue, and the ability to access wallboard statistics from softphones and web clients.
- Mobile Apps for iOS & Android
- Music/Messaging on Hold
- Online Admin Portal
- SMS Directory Bot
- Unified Communications
- Virtual Faxing (Fax via Email)
- Web, Audio & Video Collaboration
- Web Clients
- Video Conferencing & Calling
- Voicemail to E-mail
- Voicemail to Text Transcription
- & More…View all features here
ACC’s 3CX Cloud Telephone System allows you to be in the driver’s seat when it involves your business phone choices. Say goodbye to traditional systems with proprietary phones and hello to IP phone freedom! Now you have the ability to choose your IP phones- providing you with more control while cutting costs. ACC’s virtual phone system supports the following phone manufacturers:
Fantastic Features, Low Cost
Our 3CX Hosted VoIP phone system is an all-inclusive powerhouse that doesn’t discriminate on employee rank or title– everyone has access to advanced features without paying a premium or an extra per-user application cost. Perfect for small, medium and large business, our 3CX Cloud PBX standard plan includes state-of-the-art business management phone system applications such as web conferencing, voicemail, voicemail-to-email, Auto Attendant, an online admin management portal, choice of (4) different mobile clients for each user, call park/unpark, chat, presence, and so much more for one low monthly cost per user.
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Take Control Of Your PBX
3CX Cloud PBX Call Center Switchboard
3CX Phone System Call Center Wallboard – Available from our 3CX Softphones & Web Clients
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What separates ACC cloud communications from the competition?
Additional competitive advantages include:
- Communications Experts since 1979
- A+ BBB rating
- Competitive pricing
- Advanced features
- Personalized assistance and free helpdesk support without lengthy Auto Attendant prompts or on hold times.
- Customized, professional installations
- On-site & Remote Technical Support
Is there a difference between a Cloud, Hosted, or Virtual phone system?
No, and yes, Cloud, Hosted, & Virtual phone systems share the same concept; however all Carriers offer different solutions and pricing models. P.S.- We are confident ours is the best. =)
The industry coined the term ‘Hosted PBX’ since your VoIP provider “hosted” your phone system on your behalf in data centers. Today, the terminology has shifted to ‘Cloud Phone System’ or ‘Virtual Phone System’ since all of your PBX features, applications, and calling services are located “in the cloud.”
I've read mixed reviews about cloud phone systems and VoIP phone service. How can you guarantee that I won't experience dropped calls, static and outages?
Since VoIP calls are run over the public internet, cloud phone systems and VoIP phone service are reliant on network stability and quality bandwidth. Performing a network assessment prior to installing a cloud phone system or SIP Trunking solution is the best way to avoid potential call quality issues.
Steps you can take to beef up your network to prepare for VoIP services:
- Run Cat5e or higher cables
- Choose a fiber-based Internet Provider if available and/or increase your bandwidth speeds (if applicable)
- Install a Firewall and verify all computers are free of viruses, malware & trojans
- Add a Quality of Service (QoS) router to prioritize voice traffic
- Add a Session Border Control (SBC) device for added security
- Separate voice and data
- Install a SD-WAN or MPLS solution (recommended for large companies)
What happens if I lose my Internet connection?
For example, our Virtual PBX includes features like automatic failover and geo-redundancy, voicemail to email, voicemail to text transcription, and all calls have the ability to be automatically forwarded and routed to virtually any person, device or location. Plus, we can architect a redundant broadband solution with multiple seamless internet connections, cutting your costs.
Do I need a new or alternate Internet connection?
Is your VoIP platform secure against Call Hacking?
Yes, our cloud phone system technology has additional protocols in place to protect your VoIP account from PBX Fraud with real-time monitoring & alerts. Additional safeguards include password-protected international calling and the ability to disable international calling completely.
Which Carrier does the platform utilize?
According to some of our clients, one of the benefits of our cloud telephone system platform is that they never have to deal with a traditional, long distance carrier again. We manage all carrier connectivity in the cloud, with ‘cross-connects’ directly to the PSTN. Our platform includes connectivity to multiple carriers for redundancy purposes, so no single carrier issue will impact your business. Our carriers are chosen and maintain favor with us based on their reliability and costs.
Do you recommend performing a Network Assessment prior to installation?
Our dedicated RiPi3 hardware and software collect data securely to analyze simulated voice traffic over your data network to measure key attributes that affect VoIP call quality including TCP bi-directional, UDP calling tests, UDP capacity, concurrent, simulated phone calls, network stability, delay, jitter, packet loss, Carrier HOPS, PING, End Mapping, and Traceroutes.
Following the assessment, you will be presented with a report detailing the collected data with any suggestions to improve your network performance. A post-test assessment will also be performed following your VoIP installation.
Is your Cloud PBX System as feature rich as traditional PBX systems?
Yes, our Cloud Phone System includes features most organizations could not afford with their existing phone system such as call recording, video & web conferencing, and main number business SMS capabilities.
You now have the ability to manage these great features via our easy to use web management portal, with no expertise needed. You’ll be able to access carrier-class scalability, and CRM/API integration such as Salesforce.com, Outlook, and many more, providing you with a unified solution for all of your communication needs.
How does VoIP phone system costs differ from traditional phone systems?
Data shows that businesses can save between 30-75% when moving to VoIP services. Our Hosted (Cloud-based) Phone System does not require large upfront investments like traditional phone systems.
Switching to VoIP technology will reduce your operating costs upfront and over time by eliminating costs such as per-user licensing fees, on-going maintenance, software package, and simple Admin changes. This means your expenses are actually reduced!
Our platform is continually updated to provide your business with new, enhanced capabilities and features- ensuring your business is always on the cutting edge of Virtual PBX technology!
Contact Us for Your Free Consultation
Please contact us to learn more about our 3CX Cloud Hosted Phone System for businesses or how you can try our 3CX Cloud PBX software for free. ACC Telecom is centrally located in Columbia, MD to conveniently support business phone systems throughout Maryland, Washington DC, Northern VA and beyond.
Our Cloud Voice Alliance partnership allows us to extend our footprint and serve businesses nationwide with the help of U.S.-based VoIP providers that share our same platform and carriers. You’ll always have local support in your corner with ACC Telecom and the Cloud Voice Alliance.