How to Improve Efficiency in Your Call Center
Efficiency is a big part of keeping customers on the line, and keeping them satisfied. If you...
Is Your IP Phone System Vulnerable to Attack?
With the growing popularity of Voice-over-IP, phone hacking continues to evolve, costing...
Why Do You Need Superior Sound Quality in Your Headsets?
It sounds like a no-brainer: you should be looking for the headset with the best sound quality you...
Addressing the Issue of National Broadband Reach
33 million U.S. households, a whole 27% of us, do not have internet in their homes. This is just...
What is Network Security and How Can it Help You?
Network security may seem like a vague concept to many people. It covers a broad range of...
The Best IP Camera Surveillance System
Security: you probably think you have a good handle on it. Even without IP cameras, you're doing...
What is SIP Trunking and Why Do You Need it?
As the telecom industry grows, and as more technology is being added every day, keeping up with...
Contact Center Functions for Businesses
Omni-channel Contact Center functions with 3CX can be managed virtually anywhere, using a mobile...
The Benefits of Upgrading to a Yealink Conference Phone
Do you find yourself struggling and dreading conference phone calls because of your outdated phone...