3CX Cloud PBX
Cloud-based “Hosted” VoIP Phone System
FULL-FEATURED HOSTED PHONE SYSTEM + NATIONWIDE CALLING FOR ONE MONTHLY COST
STARTING AT $16.99/USER
FEATURES & APPLICATIONS
ACC’s 3CX Cloud Phone System provides you with the tools and features you need to enhance your business for improved growth and success. Utilize countless options to take your business to the next level with a wide variety of inherent features such as Voicemail to Email, Voicemail to Text Transcription, Web and Video Conferencing, Mobile Apps, Inbuilt Failover, and more.
Provide your valuable customers with quality assurance by utilizing our full-blown Contact Center, Call Recording, and Automatic Distribution (ACD) software. Managers will appreciate the detailed statistical reports on activity and performance for each agent or per queue, and the ability to access wallboard statistics from softphones and web clients.
- Advanced Call Routing & Management
- Auto Attendant (Multi-tiered)
- Business SMS Text Messaging
- Contact Center, Call Center, ACD & IVR
- Call Recording
- Chat/Instant Messaging
- Conference Bridges
- CRM Integration
- Disaster Recovery
- Mobile Apps for iOS & Android
- Music/Messaging on Hold
- Online Admin Portal
- SMS Directory Bot
- Unified Communications
- Virtual Faxing (Fax via Email)
- Web, Audio & Video Collaboration
- Web Clients
- Video Conferencing & Calling
- Voicemail to E-mail
- Voicemail to Text Transcription
- & More…View all features here
ACC’s 3CX Cloud Telephone System allows you to be in the driver’s seat when it involves your business phone choices. Say goodbye to traditional systems with proprietary phones and hello to IP phone freedom!
Now you have the ability to choose your IP phones- providing you with more control while cutting costs. ACC’s virtual phone system supports the following phone manufacturers:
- Avaya IP
FANTASTIC FEATURES, LOW COST
Our 3CX Hosted VoIP phone system is an all-inclusive powerhouse that doesn’t discriminate on employee rank or title– everyone has access to advanced features without paying a premium or an extra per-user application cost. Perfect for small, medium and large business, our 3CX Cloud PBX standard plan includes
state-of-the-art business management phone system applications such as web conferencing, voicemail, voicemail-to-email, Auto Attendant, an online admin management portal, choice of (4) different mobile clients for each user, call park/unpark, chat, presence, and so much more for one low monthly cost per user.
View our complete feature list here.
TAKE CONTROL OF YOUR PBX
ACC Telecom will program your 3CX Cloud Telephone System to your needs and specifications. Our 3CX Cloud Phone System solution delivers the ability to customize your music/message-on-hold, call center reporting, Auto-Attendant routing, business telephone
button mapping and more. 3CX Cloud PBX system users can customize their own softphones, web clients, and desk phones with busy lamp fields/extension mapping, avatars, emojis, and background themes–and believe us, this is a system that they’ll be excited to use!
3CX Phone System Call Center Wallboard- Available from our 3CX Softphones & Web Clients
Q & A
Not all cloud telephone systems are created equally. Our geo-redundant platform includes carrier-grade failover technology with multiple data centers. Be sure to ask if your cloud provider is geo-redundant!
Additional competitive advantages include:
- Four decades of experience w/ an A+ BBB rating
- Over 85 years of combined telecommunications support experience
- Competitive pricing
- Advanced features
- Personalized assistance and free helpdesk support without lengthy Auto Attendant prompts
- Customized, professional installations
- On-site & Remote Technical Support
No, and yes, Cloud, Hosted, & Virtual phone systems share the same concept; however all Carriers offer different solutions and pricing models. P.S.- We are confident ours is the best. =)
The industry coined the term 'Hosted PBX' since your VoIP provider "hosted" your phone system on your behalf in data centers. Today, the terminology has shifted to 'Cloud Phone System' or 'Virtual Phone System' since all of your PBX features, applications, and calling services are located "in the cloud."
One survey targeting decision-makers involved in the selection of VoIP providers showed that problems are very rare- with only one respondent out of 208 reporting dissatisfaction with call quality. (source)
Since VoIP calls are run over the public Internet, cloud phone systems and VoIP phone service are reliant on network stability and quality bandwidth. Performing a network assessment prior to installing a cloud phone system or SIP Trunking solution is the best way to avoid potential call quality issues.
Steps you can take to beef up your network to prepare for VoIP services:
- Run Cat5e or higher cables
- Choose a fiber-based Internet Provider if available and/or increase your bandwidth speeds (if applicable)
- Install a Firewall and verify all computers are free of viruses, malware & trojans
- Add a Quality of Service (QoS) router that prioritizes voice traffic
- Separate voice and data
- Install an MPLS solution (recommended for large companies)
All cloud-based applications rely on Internet connectivity; however, our Cloud PBX solution provides inherent and automatic disaster recovery so when you lose your broadband connection, your communications infrastructure remains available. In other words, your Internet connection is no longer a single point of failure. When your business phone system resides in the cloud, you're provided with a variety of call routing options.
For example, our Virtual PBX includes features like automatic failover and geo-redundancy, voicemail to email and voicemail to text transcription, and all calls have the ability to be automatically forwarded and routed to virtually any person, device or location. Plus, we can architect a redundant broadband solution with multiple seamless Internet connections, cutting your costs.
You do not need a second Internet connection for business resiliency; however, a second Internet connection, MPLS or SD-WAN is recommended, as it provides a great way to further solidify your network solution.
Yes, our cloud phone system technology has additional protocols in place to protect your VoIP account from PBX Fraud with real-time accounting monitoring & alerts. Additional safeguards include password-protected international calling and the ability to disable international calling completely.
According to some of our clients, one of the benefits of our cloud telephone system platform is that they never have to deal with a traditional, long distance carrier again. We manage all carrier connectivity in the cloud, with 'cross-connects' directly to the PSTN. Our platform includes connectivity to multiple carriers for redundancy purposes, so no single carrier issue will impact your business. Our carriers are chosen and maintain favor with us based on their reliability and costs.
We recommend performing a network assessment prior to VoIP installation. ACC Telecom’s Advanced Network Assessment Tool focuses on TCP and UDP network topology to provide accurate and objective testing of voice quality on modern telephony networks such as IP. And since no two companies are the same, ACC Telecom’s VoIP Network Assessment is custom-tailored to fit your anticipated applications and usage.
Our dedicated RiPi3 hardware and software collect data securely to analyze simulated voice traffic over your data network to measure key attributes that affect VoIP call quality including TCP bi-directional, UDP calling tests, UDP capacity, concurrent, simulated phone calls, network stability, delay, jitter, packet loss, Carrier HOPS, PING, End Mapping, and Traceroutes.
Following the assessment, you will be presented with a report detailing the collected data with any suggestions to improve your network performance. A post-test assessment will also be performed following your VoIP installation.
Yes, our Cloud Phone System includes features most organizations could not afford with their existing phone system such as call recording, video & web conferencing, and main number business SMS capabilities.
You now have the ability to manage these great features via our easy to use web management portal, with no expertise needed. You'll be able to access carrier-class scalability, and CRM/API integration such as Salesforce.com, Outlook, and many more, providing you with a unified solution for all of your communication needs.
Data shows that businesses can save between 30-75% when moving to VoIP services. Our Hosted (Cloud-based) Phone System does not require large upfront investments like traditional phone systems.
Switching to VoIP technology will reduce your operating costs upfront and over time by eliminating costs such as per-user licensing fees, on-going maintenance, software package, and simple Admin changes. This means your expenses are actually reduced!
Our platform is continually updated to provide your business with new, enhanced capabilities and features- ensuring your business is always on the cutting edge of Virtual PBX technology!
Please contact us to learn more about our 3CX Cloud Hosted Phone System for businesses or how you can try our 3CX Cloud PBX software for free. ACC Telecom is centrally located in Columbia, MD to conveniently support business phone systems throughout Maryland, Washington DC, Northern VA and beyond.
Our Cloud Voice Alliance partnership allows us to extend our footprint and serve businesses nationwide with the help of U.S.-based VoIP providers that share our same platform and carriers. You’ll always have local support in your corner with ACC Telecom and the Cloud Voice Alliance.