Our Cloud Phone System is an affordable, all-inclusive telecommunications solution delivering advanced features and VoIP phone service over your broadband connection. Specifically designed for businesses needing
Q: What separates ACC cloud communications from the competition?
Not all cloud telephone systems are created equally. With failover technology and multiple data centers, our network uptime and call quality are second to none. In 2016, we boasted 100% network availability, 99.99% calling services and a MOS Score of 4.0 or greater 99% of the time.
Additional competitive advantages include:
- Over 37 years of experience w/ an A+ BBB rating
- Personalized assistance and free helpdesk support without lengthy Auto Attendant prompts
- Customized, professional installations
- On-site & Remote Technical Support
- Competitive pricing and customized features
Q: Is there a difference between a Cloud phone system and Hosted phone system?
No, Cloud phone systems and Hosted phone systems are exactly the same. Originally, cloud-based phone systems were coined 'Hosted PBX' since your provider "hosted" your phone system on your behalf in data centers. Today, the terminology has shifted to Cloud phone system or Virtual phone system since all of your PBX features, applications, and calling services are located "in the cloud."
Q: I've read mixed reviews about cloud phone systems and VoIP phone service. How can you guarantee that I won't experience dropped calls, static and outages?
One survey targeting decision-makers involved in the selection of VoIP providers showed that problems are very rare- with only one respondent out of 208 reporting dissatisfaction with call quality. (source)
Since VoIP calls are run over the public Internet, cloud phone systems and VoIP phone service are heavily reliant on network stability and quality bandwidth. Performing a network assessment prior to installing a cloud phone system or SIP Trunking solution is the best way to avoid potential call quality issues.
Steps you can take to beef up your network to prepare for VoIP services:
- Run Cat5e or higher cables
- Choose a fiber-based Internet Provider if available and/or increase your bandwidth speeds (if applicable)
- Separate voice and data
- Install an MPLS solution
- Install a Firewall
- Verify all computers are free of viruses and malware
- Add a Quality of Service (QoS) router that prioritizes voice
Q: What happens if I lose my Internet connection?
All cloud-based applications rely on Internet connectivity; however, cloud PBX solutions provide inherent disaster recovery so when you lose your broadband connection your communications infrastructure remains available. In other words, your Internet connection is no longer a single point of failure. When your business phone system resides in the cloud, you're provided with a plethora of call routing options. For example, our virtual PBX includes features like find-me-follow-me, voicemail to email, and all calls have the ability to be automatically forwarded and routed to virtually any person, device or location. Plus, we can architect a redundant broadband solution with multiple seamless Internet connections, cutting your costs.
Q: Do I need a new or alternate Internet connection?
You do not need a second Internet connection for business resiliency; however, a second Internet connection or MPLS is recommended, as it provides a great way to further solidify your network solution.
Q: Is your VoIP platform secure against Call Hacking?
Yes, our VoIP phone system technology has additional protocols in place to protect your VoIP account from PBX Fraud. For no additional cost, we provide real-time Call Hacking monitoring tools to disable criminal activity immediately. Our VoIP technology includes additional safeguards such as password protected international calling and the ability to disable international calling completely. Our VoIP customers also have the authority to restrict international calling on certain hours or days directly from their online VoIP portal.
Q: Which Carrier does the platform utilize?
The benefit of our VoIP Telephone System platform is that you'll never have to deal with a traditional, long distance Carrier again. We manage all Carrier connectivity in the cloud, with 'cross-connects' directly to the PSTN. Our platform includes connectivity to multiple carriers for redundancy purposes, so no single Carrier issue will impact your business. Our Carriers are chosen and maintain favor with us based on their reliability and costs.
Q: Do you recommend performing a Network Assessment prior to installation?
We absolutely recommend performing a network assessment prior to VoIP installation. ACC Telecom’s Advanced Network Assessment Tool focuses on TCP and UDP network topology to provide accurate and objective testing of voice quality on modern telephony networks such as IP. And since no two companies are the same, ACC Telecom’s VoIP Network Assessment is custom-tailored to fit your anticipated applications and usage.
Our dedicated RiPi3 hardware and software collect data securely to analyze simulated voice traffic over your data network to measure key attributes that affect VoIP call quality including TCP bi-directional, UDP calling tests, UDP capacity, concurrent, simulated phone calls, network stability, delay, jitter, packet loss, Carrier HOPS, PING, End Mapping and Traceroutes.
Following the assessment, you will be presented with a report detailing the collected data with any suggestions to improve your network performance. A post-test assessment will also be performed following your VoIP installation.
Q: Is your Cloud PBX System as feature rich as traditional PBX systems?
Yes, our Cloud Phone System includes features most organizations could not afford with their existing phone system. You now have the ability to manage these great features via our easy to use web interface, with no expertise needed. You'll be able to access carrier-class scalability, and API-extensible apps such as Salesforce.com or Outlook, providing you with a simple solution for all of your communication needs.
Q: How does VoIP phone system costs differ from traditional phone systems?
Data shows that businesses can save between 30-75% when moving to VoIP services. (Source) Our hosted (cloud) phone system does not require large upfront investments like traditional phone systems. Switching to VoIP technology will reduce your operating costs upfront and over time by eliminating costs such as per user licensing fees, ongoing maintenance, software packages and simple admin changes. This means your expenses are actually reduced. Our platform is continually updated to provide your business with new, enhanced capabilities and features- ensuring your business is always on the cutting edge of Virtual PBX technology.
Advanced Network Assessment
ACC Telecom’s Advanced Network Assessment Tool focuses on TCP and UDP network topology to provide accurate and objective testing of voice quality on modern telephony networks such as IP. And since no two companies are the same, ACC Telecom’s VoIP Network Assessment is custom-tailored to fit your anticipated applications and usage.
API / CRM Integration
API Tokens are web-based applications that integrate with our Cloud Phone System software to provide features such as Click-to-Dial, Screen-Pops and Call logging. Examples of API tokens include Salesforce.com and Outlook.
Busy Signal Eliminator
With our On-Demand Burstable Call Path feature, your customers will never hear a busy signal when trying to reach you. Our system automatically increases your company's call paths if all of your call paths are in use, thus allowing callers to access your Auto Attendant or Voicemail System--while eliminating the dreaded busy signal.
Cat5e or Cat6 cables are recommended for VoIP services. Contact us to schedule your complimentary infrastructure cabling site survey today.
Our Call Recording solution includes a Dedicated Server. Each server can handle an estimated 1,500 extensions (extensions not included) and 20 concurrent calls (SIP trunks not included), but actual capacity may vary by application. Additional servers may be grouped to provide on-demand redundancy. Call recording plan includes up to 20 concurrent recorded calls. No domestic or international usage is included in this package. Requires setup fee and ACC Telecom voice services.
COMING SOON: Virtual Dedicated Servers
Each Virtual Dedicated Server will hold up to 1,500 seats and 200 concurrent calls. Anticipated for release by Dec 2017.
Our Communications Client allows users to manage incoming and outgoing calls from their computer- using their mouse, without ever picking up their handset. Features include an on-screen dial pad, internal video calling, chat, one-click voicemail, call history & contacts, and call management capabilities including hold, transfer, mute, and DTMF keypad.
A Conference Bridge (also called a conference room) connects multiple parties participating in a conference call. Our Conference Bridge feature includes password protected bridges with Moderator controls.
Conference Room Phones
Enhance your conference calling experience with our IP Conference Room Phones and external microphone ports. For a complete conference experience, visit our Conference Room Solutions page.
SIP Cordless Phones are available for use on our Cloud platform. Pricing depends on make/model and is subject to change. Please contact us for cordless phone pricing, specs, and compatibility.
Direct Inward Dial (DID) numbers provide users with personal business phone numbers for direct calling, bypassing the operator or Auto Attendant.
Inbound CNAM (popularly known as Inbound Caller ID) provides the caller's name on inbound calls. Outbound CNAM is included in our cloud packages for no additional cost.
A Power over Ethernet (PoE) Switch allows a single cable to provide both data connectivity and electrical power to VoIP phones and is highly recommended for VoIP systems.
A Quality of Service (QoS) Router is highly recommended for Cloud Phone Systems to prioritize voice over the network.
SIP Doorbox w/ Door Control
Security starts at your door with our Cloud Phone System's integrated SIP Doorbox with Door Control unit. Our IP door box controller connects directly through your Cloud Phone System as a business extension, thus enabling two-way communications with the ability to provide door control access directly through your IP phones. To complete your IP security solution, we recommend integrating our IP Security Camera System.
Business-class VoIP service (SIP Trunks) are available for any on-premise IP phone system. Our SIP Trunking service includes an admin portal, advanced call routing features, Call Accounting and disaster recovery.
Our mobile application allows users to manage business calls on the go with features such as extension dialing to co-workers, Virtual Attendant, one-click button to join conference calling with calendar integration, mobile number privacy, "Do Not Disturb", Visual Voicemail with Voicemail to Text transcription (CS), access to company international dialing plan, and more.
Extension to extension video calling is available with our Yealink and Grandstream IP video phones.
Virtual Faxing / Fax Machine Adapter
Our Virtual Faxing (vFax) packages do not restrict the number of users that can send and receive faxes via email. Companies will also enjoy a secure, fax portal to manage users, view a complete fax history and send faxes.
DON'T WANT TO GIVE UP YOUR FAX MACHINE? No problem! With our fax machine adapter, you'll have the ability to fax via email and machine!
ACC Telecom is centrally located in Columbia, MD to conveniently support business phone systems throughout Maryland, Washington DC, and Northern VA.