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Cloud PBX Phone System provider in Columbia, Maryland, Washington DC, Virginia and the surrounding areas3CX Cloud PBX 

Cloud-based “Hosted” VoIP Phone System

The Cloud PBX Voice Alliance connects VoIP dealers across the US to offer support and services.

 

 FULL-FEATURED HOSTED PHONE SYSTEM + NATIONWIDE CALLING FOR ONE MONTHLY COST

STARTING AT $16.99/USER

ACC Telecom’s 3CX Cloud-based “Hosted” VoIP Phone System is an affordable, all-inclusive, and reliable telecommunications solution that utilizes your existing bandwidth to deliver advanced PBX features, redundancy, and VoIP phone service.  Specifically  
designed for businesses seeking robust unified communication features without having to own or maintain an office phone system, organizations are attracted to the flexibility of paying a recurring monthly service fee based on size and usage.

 


FEATURES & APPLICATIONS

ACC’s 3CX Cloud Phone System provides you with the tools and features you need to enhance your business for improved growth and success. Utilize countless options to take your business to the next level with a wide variety of inherent features such as Voicemail to Email, Voicemail to Text Transcription, Web and Video Conferencing, Mobile Apps, Inbuilt Failover, and more.

Provide your valuable customers with quality assurance by utilizing our full-blown Contact Center, Call Recording, and Automatic Distribution (ACD) software. Managers will appreciate the detailed statistical reports on activity and performance for each agent or per queue, and the ability to access wallboard statistics from softphones and web clients.

3CX phone system web and video meeting conference application

3CX Web & Video Conferencing Solution

3CX PBX system mobile app clients for iphone and Android

3CX Cloud PBX Mobile Apps for iPhone & Android.

  • Advanced Call Routing & Management
  • Auto Attendant (Multi-tiered)
  • Business SMS Text Messaging
  • Contact Center, Call Center, ACD & IVR
  • Call Recording
  • Chat/Instant Messaging
  • Conference Bridges
  • CRM Integration
  • Disaster Recovery
  • IVR
  • Mobile Apps for iOS & Android
  • Music/Messaging on Hold
  • Online Admin Portal
  • Presence
  • SMS Directory Bot
  • Softphones
  • Unified Communications
  • Virtual Faxing (Fax via Email)
  • Web, Audio & Video Collaboration
  • Web Clients
  • Video Conferencing & Calling
  • Voicemail
  • Voicemail to E-mail
  • Voicemail to Text Transcription
  • & More…View all features here

 


IP PHONES

ACC’s 3CX Cloud Telephone System allows you to be in the driver’s seat when it involves your business phone choices.  Say goodbye to traditional systems with proprietary phones and hello to IP phone freedom!

Now you have the ability to choose your IP phones- providing you with more control while cutting costs. ACC’s virtual phone system supports the following phone manufacturers:

Yealink and Grandstream SIP phones supported for hosted cloud phone systems

 

  • Yealink
  • snom
  • Polycom
  • Htek
  • Grandstream
  • Fanvil
  • Cisco
  • Avaya IP

 

 

 

 

 


 FANTASTIC FEATURES, LOW COST

Our 3CX Hosted VoIP phone system is an all-inclusive powerhouse that doesn’t discriminate on employee rank or title– everyone has access to advanced features without paying a premium or an extra per-user application cost.  Perfect for small, medium and large business, our 3CX Cloud PBX standard plan includes

state-of-the-art business management phone system applications such as call recording, voicemail, voicemail-to-email, Auto Attendant, an online admin management portal, choice of (4) different mobile clients for each user, call park/unpark, chat, presence, and so much more for one low monthly cost per user.  

 

  • 3CX Cloud PBX

  • U.S. Nationwide Calling + Canada
  • Cloud Hosting
  • Mobile Apps for iPhone® & Android™
  • per accountMain Published Phone Number
  • Online Admin Management Portal
  • Multi-location Networking
  • Video, Web, Audio Conferencing
  • Call Recording
  • Softphone & Web Client
  • Chat w/ Presence
  • HD Voice
  • Ring Groups
  • Auto Attendant
  • Call Accounting Reports
  • Music/Message on Hold
  • Paging (multicast & single extension speaker paging)
  • Call Management Tools (50+ features)
  • Disaster Recovery & Geo Redundancy
  • On-site Set-up, Installation & Training
  • Voicemail, Voicemail to Email
  • Voicemail to Text Transcription
  • Hot Desking
  • In-built Failover
  • Call Center w/ Reporting
  • Call Back In Queue (CBIQ)
  • CRM/API Integration
  • 3CX Standard

  • Starting at

    $16.99

    per user

  • 3CX PRO

  • Starting at

    $17.50

    per user

*101+ users please contact us for special pricing.

View our complete feature list here.

 


TAKE CONTROL OF YOUR PBX

Say goodbye to high maintenance cost and expensive software updates.  With 3CX Cloud PBX, admin maintenance is reduced to almost nothing and software updates are included for free.  The newly designed Administrator portal provides complete PBX monitoring with real-time PBX health status updates on SIP Trunks, blacklisted IPs, and critical system events. 
Built with automation and intuitive design in mind, 3CX coined the term “zero-admin PBX”– and wow, did they deliver!  3CX Cloud PBX management console eliminates complicated updates to users’ extensions, ring groups, call queues and bridges– and makes it easy to access call recordings, call logs, and call reports instantly from the dashboard.  
Screen shot of 3CX PBX Management portal for 3CX phone system users

Administrator’s Management Console

 


CUSTOM DESIGN

ACC Telecom will program your 3CX Cloud Telephone System to your needs and specifications.  Our 3CX Cloud Phone System solution delivers the ability to customize your music/message-on-hold, call center reporting, Auto-Attendant routing, business telephone

button mapping and more.  3CX Cloud PBX system users can customize their own softphones, web clients, and desk phones with busy lamp fields/extension mapping, avatars, emojis, and background themes–and believe us, this is a system that they’ll be excited to use!

3CX Cloud PBX Web Client

3CX Cloud PBX Web Client

 


CONTACT CENTER

ACC Telecom’s 3CX Cloud Business Phone System provides a rich Call or Contact Center experience for businesses of any size or type.   Our productivity-boosting Contact Center/Call Center software offers free WebRTC video conferencing and web collaboration for up to 100 participants and includes call recording for no extra cost.  Our 3CX Cloud PBX Contact Center
software delivers enterprise-grade features at a very low per-user cost including but not limited to Call Back in Queue (CBIQ), 50+ advanced reports, and CRM integration with screen pops, click-to-call, and call journaling.  With ACC’s inbuilt failover and geo-redundant Voice over IP phone service, you’ll never have to worry about your Call Center going down again.
3CX phone system switchboard for call centers users

3CX Cloud PBX Call Center Switchboard

3CX Phone System Call Center Wallboard3CX Phone System Call Center Wallboard- Available from our 3CX Softphones & Web Clients

 


Q & A

Q: What separates ACC cloud communications from the competition?

Not all cloud telephone systems are created equally.  Our geo-redundant platform includes carrier-grade failover technology with multiple data centers.  Be sure to ask if your cloud provider is geo-redundant!

Additional competitive advantages include:

  • Four decades of experience w/ an A+ BBB rating
  • Over 85 years of combined telecommunications support experience
  • Competitive pricing
  • Advanced features
  • Personalized assistance and free helpdesk support without lengthy Auto Attendant prompts
  • Customized, professional installations
  • On-site & Remote Technical Support
Q: Is there a difference between a Cloud, Hosted, or Virtual phone system?

No, and yes, Cloud, Hosted, & Virtual phone systems share the same concept; however all Carriers offer different solutions and pricing models.  P.S.- We are confident ours is the best. =)

The industry coined the term 'Hosted PBX' since your VoIP provider "hosted" your phone system on your behalf in data centers.  Today, the terminology has shifted to 'Cloud Phone System' or 'Virtual Phone System' since all of your PBX features, applications, and calling services are located "in the cloud."

Q: I've read mixed reviews about cloud phone systems and VoIP phone service. How can you guarantee that I won't experience dropped calls, static and outages?

One survey targeting decision-makers involved in the selection of VoIP providers showed that problems are very rare- with only one respondent out of 208 reporting dissatisfaction with call quality. (source)

Since VoIP calls are run over the public Internet, cloud phone systems and VoIP phone service are reliant on network stability and quality bandwidth.   Performing a network assessment prior to installing a cloud phone system or SIP Trunking solution is the best way to avoid potential call quality issues.

Steps you can take to beef up your network to prepare for VoIP services:

  • Run Cat5e or higher cables
  • Choose a fiber-based Internet Provider if available and/or increase your bandwidth speeds (if applicable)
  • Install a Firewall and verify all computers are free of viruses, malware & trojans
  • Add a Quality of Service (QoS) router that prioritizes voice traffic
  • Separate voice and data
  • Install an MPLS solution (recommended for large companies)
Q: What happens if I lose my Internet connection?

All cloud-based applications rely on Internet connectivity; however, our Cloud PBX solution provides inherent and automatic disaster recovery so when you lose your broadband connection, your communications infrastructure remains available. In other words, your Internet connection is no longer a single point of failure. When your business phone system resides in the cloud, you're provided with a variety of call routing options.

For example, our Virtual PBX includes features like automatic failover and geo-redundancy, voicemail to email and voicemail to text transcription, and all calls have the ability to be automatically forwarded and routed to virtually any person, device or location. Plus, we can architect a redundant broadband solution with multiple seamless Internet connections, cutting your costs.

Q: Do I need a new or alternate Internet connection?

You do not need a second Internet connection for business resiliency; however, a second Internet connection or MPLS is recommended, as it provides a great way to further solidify your network solution.

Q: Is your VoIP platform secure against Call Hacking?

Yes, our 3CX Hosted VoIP phone system technology has additional protocols in place to protect your VoIP account from PBX Fraud with real-time accounting monitoring & alerts. Additional safeguards include password-protected international calling and the ability to disable international calling completely. 

Q: Which Carrier does the platform utilize?

The benefit of our 3CX Cloud Telephone System platform is that you'll never have to deal with a traditional, long distance carrier again. We manage all carrier connectivity in the cloud, with 'cross-connects' directly to the PSTN.  Our platform includes connectivity to multiple carriers for redundancy purposes, so no single carrier issue will impact your business.  Our carriers are chosen and maintain favor with us based on their reliability and costs.

Q: Do you recommend performing a Network Assessment prior to installation?

We absolutely recommend performing a network assessment prior to VoIP installation. ACC Telecom’s Advanced Network Assessment Tool focuses on TCP and UDP network topology to provide accurate and objective testing of voice quality on modern telephony networks such as IP. And since no two companies are the same, ACC Telecom’s VoIP Network Assessment is custom-tailored to fit your anticipated applications and usage.

Our dedicated RiPi3 hardware and software collect data securely to analyze simulated voice traffic over your data network to measure key attributes that affect VoIP call quality including TCP bi-directional, UDP calling tests, UDP capacity, concurrent, simulated phone calls, network stability, delay, jitter, packet loss, Carrier HOPS, PING, End Mapping, and Traceroutes.

Following the assessment, you will be presented with a report detailing the collected data with any suggestions to improve your network performance. A post-test assessment will also be performed following your VoIP installation.

Q: Is your Cloud PBX System as feature rich as traditional PBX systems?

Yes, our Cloud Phone System includes features most organizations could not afford with their existing phone system such as call recording, video & web conferencing, and main number business SMS capabilities.

You now have the ability to manage these great features via our easy to use web management portal, with no expertise needed. You'll be able to access carrier-class scalability, and CRM/API integration such as Salesforce.com, Outlook, and many more, providing you with a unified solution for all of your communication needs.

Q: How does VoIP phone system costs differ from traditional phone systems?

Data shows that businesses can save between 30-75% when moving to VoIP services. (Source) Our Hosted (Cloud-based) Phone System does not require large upfront investments like traditional phone systems. 

Switching to VoIP technology will reduce your operating costs upfront and over time by eliminating costs such as per-user licensing fees, on-going maintenance, software package, and simple Admin changes.  This means your expenses are actually reduced! 

Our platform is continually updated to provide your business with new, enhanced capabilities and features- ensuring your business is always on the cutting edge of Virtual PBX technology!

 


phone and cloud icons inside a circle, indicating cloud / hosted phone system technologyContact Us for Your Free Consultation

The Cloud PBX Voice Alliance connects VoIP dealers across the US to offer support and services.

ACC Telecom has an A+ rating with the Better Business Bureau (BBB).

 

Please contact us to learn more about our 3CX Cloud Hosted Phone System for businesses or how you can try our 3CX Cloud PBX software for FREE.  ACC Telecom is centrally located in Columbia, MD to conveniently support business phone systems throughout Maryland, Washington DC, Northern VA and beyond.

Our Cloud Voice Alliance partnership allows us to extend our footprint and serve businesses nationwide with the help of U.S.-based VoIP providers that share our same platform and carriers.  You’ll always have local support in your corner with ACC Telecom and the Cloud Voice Alliance.

Upgrading our telephone system came down to three components: the sales and install process, the reliability of new technology and the features and benefits of upgrading to a cloud system. ACC Telecom exceeded expectations at every turn. Their on-point sales process navigated us through the options, drilling down to the right solution for a 20+ phone, two location footprint. The conversion from our old system was a one day, stress-free process. The robust features of their cloud technology have not only been reliable, they’ve played an integral role in improved response times with our clients through a combination of incoming direct dialing, one-touch forwarding and state of the art delivery of messages through a variety of easily customizable text and email notifications. The bottom line… a perfect, game-changing telecommunications system for our business. "

— Eric L., President, Jeffrey Press, Inc., Windsor Mill, MD 21244

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