As we discussed before, voicemail transcription is immensely beneficial. But did you know that transcription, also known as voice to text, can be useful in other ways as well? This technology has many applications that can save you time, money, and frustration. Improve the way you respond to and interact with your customers and clients, and consider these reasons to integrate voice to text technology in your office.
Recording Messages from Customers
Stellar customer service should be one of the hallmarks of your small business, no matter what industry you are a part of – so how can you achieve this? One way to do it is to use voice to text to record incoming messages from your customers and clients. Whenever you record customer calls to train future hires or for quality control, having a transcription of that call can make a tremendous difference. By keeping track of communications with your customers, you can assess how well your small business is performing, and start creating a plan for any necessary improvements based on that input. It all comes down to how best to use the limited resources a small business has available.
Transcribing Audio and Video Content
Small businesses don’t have the vast amount of resources that bigger companies take for granted. So another way they can reach out to their clients and customers is by standing on the cutting edge of trends that point to the importance of integrating audio and video content along with text-based information on their websites. When your company produces videos or podcasts, for example, having a transcribed copy on hand allows customers and employees to review and share that content much more quickly.
Recording Meeting Minutes
Busy meetings are going to the confusing and fast-paced. With voice to text technology, you can transcribe precisely what was said and then refer back to it later after the meeting is over. Transcription programs can spare the countless hours that would otherwise be spent by an overworked employee attempting to copy down the meeting minutes longhand or on their computer. Also, voice to text technology can help capture the conversation during job interviews. Current and prospective employees can be recorded, and the discussion can be kept on file for future reference.
Voice to Text Technology and Voicemail Transcription Upgrades from ACC Telecom
ACC Telecom provides voice communication and cloud-based solutions tailored to the needs of your business. We have over 38 years of experience in the telecommunications industry and pride ourselves on offering customers top-notch service and affordable prices. To get a quote or learn more about how we can help your business grow, give us a call at 410-995-0101. For more interesting articles and tips, follow us on social media on Facebook, Twitter, LinkedIn, YouTube, and Google+.