Nov 11, 2016 | Blog, Business, Unified Communications
Expanding your business nationally is a great accomplishment. But one of the obstacles you’ll face comes in the form of accommodating your phone line with your added locations. Communication is probably the most important part of keeping your business up and...
Oct 12, 2016 | Blog, Call Center, Contact Center, Mobility
Toshiba’s UCedge mobile app now enables agents and supervisors to manage customer calls and Contact Center functions from virtually anywhere, using a mobile device or computer. With the UCedge client and built-in softphone installed on a smartphone, tablet, PC...
Aug 18, 2016 | Blog, Business, Phone Systems
Do you get complaints from customers about the quality of your calls? You probably haven’t found a good way to address this. Providing guidelines can only do so much. So, how can you assure your customers that they’ll have the best call experiences with...
Jun 14, 2016 | Conference Room Solutions, Unified Communications
Communication in today’s business world can be difficult. You may be reaching all over the globe for clients or partners. Not to mention, it seems as though there’s a new application every day that claims to help you communicate. Rarely do you see a...
May 13, 2016 | Blog, Cloud
Understanding technology and how “the cloud†manifests itself into business operations and communications can be difficult for many people. If you don’t understand the full meaning of certain buzzwords like “Cloud UC†or “Unified Communications (UC)â€...