Apr 11, 2019 | Business SMS, Blog
Business SMS Text Messaging “Change is inevitable. Except from a vending machine.” –Robert C. Gallagher It’s time to consider a change to your communications by implementing a Business SMS Text Messaging solution. Allowing customers to...
Dec 10, 2018 | Blog, Cyber Security
Excited for the holidays? So are cybercriminals. With $123 billion in projected holiday sales alone, cybercriminals prey on their victim’s digital security mishaps this time of year. In 2017, the FBI’s Internet Crime Complaint Center received over...
Jun 13, 2018 | VoIP and UC
Overview VoIP and Unified Communications (UC) go hand-in-hand but are very different technologies. Voice over IP (VoIP) is a platform or service to make and receive calls over the internet. VoIP technology can be incorporated into a PBX system so the phone system...
Jun 7, 2018 | Call Routing
Advanced call routing is one of the most useful technological innovations that your small business can take advantage of in today’s busy world. Most businesses are familiar with routing calls to Auto Attendants, voicemail, outside numbers, or an after-hours call...
May 23, 2018 | Call Center
Call centers depend on providing the best customer service possible. However, with so many concurrent calls happening at one time, it can be difficult to hear or even follow a conversation with a customer. Fortunately, there are some simple ways to reduce the amount...
