Nov 11, 2016 | Blog, Cloud, Phone Systems, SIP Trunking, VOIP
Organizations evolve in phases. This often results in multiple voice solutions being deployed to keep up with changing requirements. With Toshiba’s Hybrid Cloud, you can protect previous technology investments so you can grow at your own pace and save money....
Oct 28, 2016 | Blog, Business, Network Security
Network security may seem like a vague concept to many people. It covers a broad range of problems, and your business may be plagued with many of them. Unfortunately, the dangers of the internet reach far and wide–it’s not difficult for those with ill...
Oct 27, 2016 | Blog, Cloud, Phone Systems, VOIP
IPedge 1.7.3 adds new capabilities that address key customer requirements for ease of deployment, multi-site networking and enhanced collaborative applications that improve communication among staff, colleagues and customers. The upgrade can be flexibly deployed...
Oct 20, 2016 | Blog, security cameras, surveillance
Security: you probably think you have a good handle on it. Even without IP cameras, you’re doing pretty well, and you haven’t been robbed yet…right? Well, the problem with security breaches is that they can happen to anyone, at any time. And even...
Oct 14, 2016 | Blog, SIP Trunking, Unified Communications
As the telecom industry grows, and as more technology is being added every day, keeping up with the most recent updates is how you’re going to advance your business. One of the most influential technological advances is SIP Trunking–a term which confuses...
Oct 12, 2016 | Blog, Call Center, Contact Center, Mobility
Toshiba’s UCedge mobile app now enables agents and supervisors to manage customer calls and Contact Center functions from virtually anywhere, using a mobile device or computer. With the UCedge client and built-in softphone installed on a smartphone, tablet, PC...
Oct 7, 2016 | Blog, Business, Phone Systems
Do you find yourself struggling and dreading conference phone calls because of your outdated phone technology? Sometimes, the technology you use in your business conference calls is making the difference between clear and poor communication. The best way to ensure...
Sep 30, 2016 | Blog, Call Center, Contact Center, Phone Systems
Interactive Voice Response, or IVR, is the best way to ensure your customers are getting the most helpful and accurate information about your business. Telecommunications are opening opportunities for businesses to keep up with all of their callers without losing...
Sep 27, 2016 | Blog, Call Center, Contact Center
Contact centers – and call centers – are not just for organizations that handle thousands of interactions daily, they are also suited for smaller businesses of every type. Contact Center applications often come with, or may be added to, your premises or...