Dec 7, 2016 | Blog, Call Center
Are you finding that your call center is receiving far more calls than it’s able to answer? Sometimes, expanding to accommodate isn’t always the best economic or practical choice. Yet, you want your business to be successful, and you want to make sure...
Nov 25, 2016 | Blog, Call Center, Unified Communications
Efficiency is a big part of keeping customers on the line, and keeping them satisfied. If you have ever worked with or for a call center, you know this; but you may not know all the ways you can keep a call center running efficiently. When a call center isn’t...
Oct 12, 2016 | Blog, Call Center, Contact Center, Mobility
Toshiba’s UCedge mobile app now enables agents and supervisors to manage customer calls and Contact Center functions from virtually anywhere, using a mobile device or computer. With the UCedge client and built-in softphone installed on a smartphone, tablet, PC...
Sep 27, 2016 | Blog, Call Center, Contact Center
Contact centers – and call centers – are not just for organizations that handle thousands of interactions daily, they are also suited for smaller businesses of every type. Contact Center applications often come with, or may be added to, your premises or...